Gaming devices and systems are comprised of various electronics, and sometimes mechanical failures can occur, just like with any piece of engineering. That’s why accurate, precise forensics are so valuable – they protect the operator, regulator, and the player. Our forensic services are valuable tools for our regulatory clients in diagnosing the cause of a gaming device malfunction and resolving patron disputes.
Here’s how the process works:
- GLI’s Forensic Evaluation Service is a detailed, objective examination of the gaming machine and/or critical components for the purpose of determining the exact cause of an abnormal incident and/or to settle a player dispute.
- The forensic examination process starts with a thorough, documented inspection of all gaming devices submitted for evidence of tampering, damage, or any other abnormalities. In this examination, our engineers perform a detailed review of the gaming device memory as well as a detailed source code analysis to check for possible program corruption.
- After this first inspection, an analysis of all pertinent game and system logs is then done to develop an exact understanding of the malfunction and to determine the underlying cause of the problem. Last, our engineers attempt to recreate the exact incident in a controlled environment, while taking every reasonable precaution to preserve the integrity of all items submitted in the exact state they were received.
- Upon completion of the Forensic Evaluation, a detailed report is prepared that provides a description of all testing performed, accompanied by the test results and a closing report summarizing the incident and cause of the problem when applicable.
In online business, working closely with your test partners, and their ability to move quickly in lock step with you, is critical in the business’s ability to innovate, trial, improve and update. For Gamblit, GLI has proven time and time again to be an exemplary partner. We couldn’t be more pleased with their service and responsiveness. Their people and systems allow us to push content and updates at record speed.
GLI has always been responsive to our needs as a Tribal Gaming Regulatory Authority. By consistently providing the gaming industry and industry regulators the technical expertise and game certification required to keep pace with today’s ever-changing casino game offerings, GLI has established themselves as the world’s leading independent gaming testing laboratory. We are confident of the integrity of all games offered for patron play in our jurisdiction, as operating in accordance with manufacturers' technical specifications, once they are tested and certified by Gaming Laboratories International."