Gaming Laboratories International (GLI®) Client Services Supervisor Diana Munoz Wins Excellence in Customer Service – (Supplier) Award at 2025 Women in Gaming Diversity & Employee Wellbeing Awards
LAKEWOOD, N.J. (June 9, 2025) – Gaming Laboratories International (GLI®) Client Services Supervisor EMEIA Diana Munoz has been honored with the Excellence in Customer Service – (Supplier) Award at the 2025 Women in Gaming Diversity & Employee Wellbeing Awards.
According to event organizers, the WIG Diversity Awards recognize individuals and organizations for outstanding devotion to enhancing equality, diversity and inclusion in categories like Diverse and Inclusive team and Positive role models.
Munoz joined GLI in 2022 and plays a crucial role in improving customer engagement and service delivery. She has refined internal support structures, ensuring teams are equipped to deliver exceptional service. Though her role primarily supports internal teams, her work directly enhances external customer satisfaction by reducing response times, improving issue resolution, and fostering a culture of continuous improvement.
“We are thrilled to join the industry in honoring Diana for her outstanding work in customer service. Delivering world-class customer service is a top priority for GLI as a company and for each of our team members. Diana has been central to that mission, and we are excited that the industry has recognized her efforts and commitment,” said James Boje, Managing Director EMEIA.
Join GLI’s award-winning team. Visit gaminglabs.com/careers to learn more.
About Gaming Laboratories International
Gaming Laboratories International (GLI®) is committed to delivering the highest quality land-based, lottery, and iGaming testing and assessment services around the world. GLI provides suppliers, operators, and regulators with expert guidance for navigating the future of gaming and ensuring gaming innovations meet regulatory standards with confidence. Since 1989, GLI has certified nearly 2 million items and has tested equipment for +710 jurisdictions, resulting in over 5.3 million approved gaming components. GLI has a global network of laboratory locations across six continents, with U.S. and international accreditations for compliance with ISO/IEC standards for technical competence in the gaming, wagering, and lottery industries. For more information, visit gaminglabs.com.
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Contact:
Christie Eickelman, Vice President of Global Marketing
+1-702-914-2220, c.eickelman@gaminglabs.com
