Can technical innovations improve customer experience and enhance customer protection? Discover the newest trends in this field as GLI Chief Commercial Officer Ian Hughes and Jaana Heikkila, Vice President Marketing, Loop AI Group Cognitive Computing, Italy present the topic, “Deus Ex Machina: Using Technology to Improve Customer Experience and Consumer Protection.”
This fascinating discussion of technology is part of IMGL 2023 Autumn Conference and takes place Friday, September 8 at 10:30 a.m. local time.
The panel will also address important questions, such as are players lost by too many clicks and a non-smooth, disruptive experience? Which technologies can the industry integrate? And how can regulators facilitate it?
While the single transparent customer may be desirable from a responsible gambling perspective, players also have legitimate privacy interests, and data protection laws must be considered. So how can player fraud and cybercrime be addressed in the future?
This discussion will illuminate ways to find the right balance between seamless customer experience and safe play and shine a light in the role big data and AI solutions help.
Information and registration are available at www.imgl.org/events/imgl-2023-autumn-conference.
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